HOW DO I FIND A NEARBY SILKY RAIN STORE?
Silky Rain is an online candle store specialized in natural Eco-Friendly products.
Please visit our website on www.silkyrain.com.au
IS SILKY RAIN AN AUSTRALIAN COMPANY?
Yes.Silky Rain is an Australian own company and all our candles are hand poured in Australia.
Our products are sold all around the world and we guarantee highest quality standard.
DO YOU DO FRANCHISE?
Silky Rain is and online store and we do not have the franchise option.
ARE SILKY RAIN PRODUCTS TESTED ON ANIMALS?
No. All our products are cruelty-free and we use natural ingredients.
DO YOU DELIVER INTERNATIONALLY?
Yes. We deliver our products internationally.
WHAT ARE YOUR SHIPPING SERVICES?
We use Australia Post and other selected courier companies to deliver our products worldwide.
HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?
Any local(deliveries within Australia)it should take within 5-10 working days from the time you place your order.
Once your order leaves our warehouse we will send you an email with your tracking details.
Any international deliveries should generally take 10-12 business days. However please be aware some orders may take up to 3 weeks depending on customs regulations in each country.
WHAT IS THE DELIVERY COST?
As a special promotion all our online sales have free delivery until further notice and this may change once the offer is over.
Normal shipping cost for local deliveries are FREE and for all our international deliveries postage will be charged as below.
•Delivery for Canada,United States,UK and New Zealand-
Purchase between$1.00-$199.00- Delivery fee$14.99
Purchase$200 or more-Delivery fee FREE
•Rest of the world- Delivery$19.99
REFUND AND RETURN POLICY
Please refer to our Refund Policy
CAN I CANCEL MY ORDER AT ANY TIME?
You can only cancel your order up to the point it is dispatched. We normally dispatch all our orders with in 1-2 business days after receiving the order.If you need to cancel your order please contact us immediately on email@example.com.
WHAT TYPE OF WAX DO YOU USE?
We use natural Soy, Palm wax from Australian suppliers.
HOW DO I REDUCE CANDLE SMOKING?
All candles should have their wicks trimmed to about6mm every time before burning. Please remove any debris. Also make sure the candle is not oxygen-starved and never burn candles in a draught.